How to chat live sex chat through text
Action: Ensure your chat software is set up so that your agents can see a customer’s words as they type, and issue an alert when the customer has hit the “send” button.Your chat agents shouldn’t be required to know everything.Action: Put your chat agents through the same preliminary training programs as the salespeople.Your live chat agents should be able to see what customers are typing while they type it.But it can take a lot of time for your chat agents to type out these standard messages time after time.This is where automated canned messages can really help.
Your chat agents should be considered an in-house sales and support department, and as such, they should understand all product lines within your organization.
When customers chat with chat agents, they pick up useful information they may want to keep in their records.
The problem is that most people don’t record every conversation so this information can get lost.
Live chat has been around for more than a decade, but only recently have companies discovered its profound effect on website conversion rates.
Recent data shows that 52% of customers are more likely to repurchase from a company who offers live chat support.