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This will confirm that the authentication is working fine.13) If unable to log in, check the firewall authd logs to see what is the error.
The following document can be helpful if using LDAP authentication: How to Troubleshoot LDAP Authentication15) Open the Global Protect client, and enter the required settings (Username/ Password / Portal) and click Apply.16) Notice the message displayed on the Status tab.17) Collect the logs on the Global Protect client, as mentioned in the tools used section, and open the Pan file in the zipped folder.18) Go through the logs, and based on error messages, take corrective action or troubleshoot.19) Simultaneously, you might be required to check the 1) Check whether the Global Protect Client Virtual Adapter is getting an IP address, DNS Suffix and Access Routes for the remote resources.
Home Assistant allows you to control all your devices without storing any of your data in the cloud. You can use the Global Protect Client Panel Detail tab or the command line tools like etc.for the same.2) Check to see that port 4501 is not blocked on the Palo Alto Networks firewall or the client side (firewall on PC) or somewhere in between, as this is used by IPsec for the data communication between the Global Protect client and the firewall.Use dataplane debugs or captures combined with global counters to check the same. to make sure traffic is not getting dropped.7) In the above case, sometimes it is also helpful to check if dataplane resources are healthy.Check the following commands to find any resource over-utilization: for more information, if packets are not getting dropped on the dataplane.9) From the browser, if the Global Protect login page is loading properly, it might ask for the client certificate if client certificate-based authentication is enabled on the portal.10) Check whether the proper client certificate is loaded into the machine's certificate store, and the browser’s certificate store.11) If you are getting the error 'valid Client Certificate is required,' import the client certificate into the browser and the client machine.' Valid client certificate is required' error accessing portal address on Firefox Internet Explorer Browser Error: "Valid client certificate required"12) Try logging in to the Global Protect Portal Web page.