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”—as if we had any choice on the matter, and as if it hadn’t happened already.
The lines of communication between Bell Express Vu and its customers are simply utterly broken.
More specifically, in the picture above, the focus is indeed on the “” line?
Of course, this is a low-resolution capture of the screen with JPEG compression, and the actual picture is somewhat clearer. All I know is that a slight change of colour is not good enough.
Bell Express Vu’s guide treats most recurring programs (including newscasts) as “episodes” in a series and automatically assumes that you want to record all occurrences of that particular series (including repeats). The problem with all this is, first of all, that it assumes that the information provided by the guide is always reliable.
Based on my own experience with various series on various channels, this is far from being the case.
Sure, a hard-core fan of a series might want all episodes of this series to be recorded by default.
It was an utterly annoying change, not just because there are many situations where this is not needed at all (most channels are always on time these days), but also because this default behaviour did not work well at all with the fact that the receiver has two tuners and is able to record two things at the same time.
(The extra minutes before and after events would cause overlap in case of consecutive events, that would cause the second tuner to kick in, and of course would prevent that second tuner from doing its own recording at the same time properly.) Did they address this default behaviour in the new interface? The default behaviour still adds 1 minute before and 3 minutes after, but now you can actually change this default behaviour and revert to a default behaviour where 0 minutes are added before and after, instead of having to change this manually each and every time you create a new timer.
Unfortunately, the user interface for changing this default behaviour is pretty bad.
The e-mail newsletter is next to useless—a weekly e-mail messages in HTML format with huge useless graphics and only a few lines of actual information, most of it dealing with idiotic wrestling programming or the latest idiotic Hollywood blockbuster being available on pay-per-view.
It’s impossible to communicate with the company by e-mail.